Policies & Guidelines

At Middlefield Wellness Centre, I am committed to upholding the highest standards of integrity, respect, and care in every client interaction. My approach is rooted in compassion, professionalism, and the understanding that healing is a personal and collaborative journey.

1. Respect & Inclusivity
2. I will treat every client and their family members with dignity, compassion, and respect. I honour all individuals regardless of race, gender, sexual orientation, belief system, or background. Your values, beliefs, and experiences are always welcomed in the therapeutic space.
3. Client Empowerment
4. Healing begins within the client. My role is to support your natural capacity for wellness by creating a safe and supportive environment. I do not claim to heal or cure, but rather to apply my skills in ways that help remove barriers and encourage your own self-healing process. I aim to walk beside you in a partnership of mutual respect and discovery.
5. Safe & Ethical Practice
6. I will never promise cures or guaranteed outcomes. Instead, I aim to foster hope and confidence in the healing journey.
7. I will always work within the scope of my training and competence. If a client’s needs are beyond my professional capacity, I will recommend referral to a suitably qualified practitioner.
8. All sessions are conducted professionally, fully clothed, and within clearly defined therapeutic boundaries.
9. Clients under the age of 16 must be accompanied by a parent or guardian throughout their session.
10. Confidentiality
11. All client information and records are treated with the utmost confidentiality. I maintain clear and accurate records for seven years, or until a minor reaches adulthood plus seven years. Information will only be shared with your explicit consent or where required by law.
12. Professional Conduct
13. I will:
14. Maintain a non-judgmental and safe therapeutic space.
15. Honour the trust placed in me as a practitioner and never misuse my position of responsibility.
16. Avoid undermining the care provided by other healthcare professionals and never counteract medical advice or prescriptions.
17. Uphold honesty, transparency, and professional integrity in all relationships and referrals.
18. Referrals
19. When referring to or receiving referrals from other professionals, I will:
20. Provide clear and appropriate information about the purpose and expectations of the referral.
21. Respect the referral boundaries and communicate outcomes when appropriate.
22. Ensure clients understand the reasons for referral and support them through the process.

I understand that sometimes life gets in the way, and plans need to change. If you need to cancel or reschedule your appointment, please give me at least 48 hours’ notice. This allows me the opportunity to offer your slot to someone else who may be waiting for support.

If you cancel with less than 24 hours’ notice, or don’t attend your appointment, I will need to charge a cancellation fee of 50% of the session cost. I try to be as understanding as possible, so if you’re unwell or something unexpected happens, please let me know.

To cancel or rearrange, please contact me directly [phone/text/email].

• in hours by email gail@middlfieldwellnesscentre.co.uk or text 07761676794
• out of hours by email gail@middlfieldwellnesscentre.co.uk, call or text 07761676794

Thank you for your understanding and for respecting this policy. It helps me to manage my time and offer the best service to all my clients.

At Middlefield Wellness Centre, I am committed to protecting your privacy and ensuring your personal information is handled with care and in full compliance with GDPR regulations.

This privacy policy outlines how I collect, store, and use your personal data when you access services through Middlefield Wellness Centre.

Who I Am

Data Controller: Middlefield Wellness Centre
Contact Email: gail@middlefieldwellnesscentre.co.uk
Postal Address: Middlefield Farmhouse, Kingskettle, Fife, KY15 7TS

By providing your information, you confirm that you are over 18 years of age.

If you have any concerns about how your data is handled, you have the right to contact the Information Commissioner’s Office (ICO) at www.ico.org.uk. However, I encourage you to contact me first so I can resolve your concerns directly.

Data I Collect

I may collect the following personal data:

• Identity Data: Your first and last name
• Contact Data: Your email address and phone number
• Health Data (via consultation forms): Medical history and emotional assessments required for providing holistic care
• Financial Data: No sensitive financial data is stored. Payments are made via cash, bank transfer or PayPal.
• Sensitive Data: I do not collect or store information regarding race, ethnicity, religious beliefs, sexual orientation, or criminal convictions

How Your Data Is Used

Your data is used to:

• Provide treatments and services tailored to your needs
• Keep accurate consultation records for your safety and continuity of care
• Contact you only about relevant appointments or Middlefield Wellness Centre updates (no spam)

Your data will never be sold, shared, or distributed to third parties without your consent unless required by law.

---

How Your Data Is Stored

• Client forms are stored as paper files in a locked filing cabinet at Middlefield Wellness Centre
• Only Gail McPherson has access to these records
• Files are kept secure, confidential, and will only be shared with your consent (e.g., with another therapist if requested)

---

How Long Your Data Is Retained

• General client data is kept for six years after your final session, in accordance with tax law
• Consultation records are retained for seven years, or until a minor reaches adulthood plus seven years, as required by malpractice guidance
• After this period, records are securely destroyed

Your Rights

You have the right to:

• Request access to view your data
• Ask for your data to be updated or corrected
• Request removal of your personal information (where legally appropriate)

Please contact me at gail@middlefieldwellnesscentre.co.uk if you wish to exercise any of these rights.

Website Use & Online Privacy

This website is operated by Middlefield Wellness Centre. Any information you provide via the website will be kept private, secure, and used only for its intended purpose.

---

Disclosing Information

I will not sell, lease, or share your personal data with third parties without your explicit permission, unless legally required to do so.